Last Updated: July 9, 2026
At RidgeBorne Supply, we want you to be happy with your purchase. If something isn’t right, here’s how our returns and refunds work.
1. Return Window
You may request a return or exchange within 30 days of the delivery date. After 30 days, we’re unable to offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return, unless they arrive defective or damaged:
- Custom, personalized, or made-to-order items
- Private-label or OEM orders produced to a partner’s specifications
- Items showing signs of use, wear, or damage not caused by us
3. How to Start a Return
To begin a return, email us at ridgebornesupply@gmail.com with your order number and the reason for return. We’ll confirm your eligibility and provide instructions for sending the item back.
Please do not send items back without contacting us first, as we cannot guarantee a refund for returns sent without prior approval.
4. Return Shipping
- If the return is due to a defect, damage, or an error on our part, we will cover the cost of return shipping.
- If the return is for any other reason (e.g., change of mind, wrong size ordered), the customer is responsible for return shipping costs.
- We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.
5. Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Original shipping charges are non-refundable, unless the return is due to our error or a defective product.
- Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
6. Exchanges
If you’d like a different size, color, or product, the easiest way is to return your original item (following the process above) and place a new order. Contact us if you’d like help coordinating an exchange directly.
7. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with your order number and a photo of the item. We’ll arrange a replacement, exchange, or full refund, including return shipping, at no cost to you.
8. Wholesale, Bulk & OEM Orders
Returns, defects, and replacement terms for wholesale, bulk, and OEM/private-label orders are governed by the terms agreed in the applicable purchase order or wholesale agreement, rather than this standard policy.
9. Late or Missing Refunds
If you haven’t received a refund after the timeframe above:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank, as there is often processing time before a refund is posted.
- If you’ve done this and still have not received your refund, contact us at ridgebornesupply@gmail.com.
10. Contact Us
Questions about a return or refund? Reach out to:
RidgeBorne Supply
30 N Gould St, #62975, Sheridan, WY 82801, USA
Email: ridgebornesupply@gmail.com
Phone (USA): +1 307 622 1771 | Phone (UK): +44 7916 692472